Q: How much does it cost?

A session last 50 minutes and costs £80.

Q: Do you offer face-to-face and online sessions?

I do most of my sessions online using Zoom. I also offer face-to-face counselling in Richmond-upon-Thames.

Q: How do I book an appointment?

You can email me on info@dglenawaycounselling.com or call me on 07780 675564.

If you call me, please leave a message with your name and your contact number.  I will call you back.

Q: How do we get started?

I will arrange an initial assessment session with you.  This lasts around 30-40 minutes and is free of charge. During our session, I will ask you questions about yourself.  This gives you the chance to see if you are comfortable with me.  It helps you to decide whether you would like to work with me. 

If we are both happy to continue, I will ask you to sign a client agreement.  This will outline the time and day of our sessions, as well as any cancellation charges that might arise.  This agreement also includes information to safeguard both of us (see why choose a BACP-accredited therapist tab). 

If we decide that I am not the appropriate therapist for you, I will help to refer you to another therapist.  They may be better suited to working with you, or they may offer specialist support that I am unable to provide.

Q: Where are you based?

I work out of counselling rooms in Richmond-upon-Thames.  These rooms are close to the town centre and convenient for bus, tube and train links.

If you prefer not to come to Richmond, I also offer online counselling.

Q: What hours are you available?

I offer appointments Monday to Thursday, 12 to 7pm. 

Q: What are your qualifications?

I am a BACP-accredited counsellor. BACP (British Association for Counselling and Psychotherapy) is the professional body responsible for counsellors in the UK (see why choose a BACP-accredited therapist tab). 

My qualification requires me to have Continuous Professional Education each year as well as monthly oversight of my client work (on an anonymous basis).  This ensures my the safety and interests of my clients are protected.  I also have full professional insurance and advanced DBS security clearance. 

Q: Will our conversations be confidential?

Counselling is confidential and whatever we discuss together will remain private to us. However, there are a few legal exceptions to this, which we can discuss at our first assessment meeting.

Q: How many sessions will I need?

There is no fixed number of sessions.  The number depends on your situation and circumstances. 

Some clients come to me for help with a specific issue.  Others need longer-term support.  Some clients return from time to time as their lives change.

As a counsellor, I consider I have been successful when a client no longer needs my services.

Q:  How often do we meet?

Sessions are usually weekly or fortnightly.

Q: How do I pay for my session?

Payment is made by bank transfer (I’ll give you my bank details before our first session).  If you need to cancel or move a session, please contact me by telephone or email and give 48 hours’ notice.  Failing to give notice may mean I have to charge you for the missed session. 

Q: How do I cancel a session?

If you need to cancel or move a session, please give me 48 hours’ notice.  If you don’t, I may need to charge you for your missed sessions.

Q: What if we start having sessions together, but I change my mind?

If either of us thinks it is time to end therapy, ideally we will have a brief discussion about this (although it is not essential).  You can, of course, choose to end your sessions at any time.